Privacy Policy

Effective Date: September 6th, 2025

ManyFlow AI ("Company," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at manyflow.io (the "Site") or engage with our AI automation, software development, and marketing services (collectively, the "Services").

By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Site and Services immediately.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact Information: Name, email address, phone number, and business name when you fill out contact forms, book consultations, or use interactive tools on our Site.
  • Business Information: Industry, company size, operational details, and other information you share during consultations or through our AI assessment tools to help us understand your automation needs.
  • Billing Information: Payment method details, billing address, and transaction history when you purchase our Services. Payment processing is handled by third-party payment processors; we do not store full credit card numbers on our servers.
  • Communications: Any information you include in emails, messages, support requests, or other correspondence with us.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

  • Device and Browser Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and navigation paths.
  • Cookies and Similar Technologies: We use cookies, pixels, and similar tracking technologies to collect information about your interactions with our Site. See Section 6 for more details.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including analytics providers, advertising networks, social media platforms, and publicly available databases. We may combine this information with other data we collect about you.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our AI automation, software development, conversational AI, voice AI, and marketing services.
  • Communication: To respond to your inquiries, send service-related notices, provide project updates, and deliver requested information.
  • Personalization: To tailor our Site experience, including the AI industry assessment tool and content recommendations, to your interests and business needs.
  • Billing and Account Management: To process payments, manage subscriptions, and maintain accurate billing records.
  • Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and performance of our Site and Services.
  • Marketing: To send promotional materials, newsletters, and information about new services or features, where you have opted in to receive such communications.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
  • Security: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with trusted third-party vendors who assist us in operating our business, including cloud hosting providers, payment processors, email delivery services, analytics platforms, and customer relationship management tools. These providers are contractually obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy.
  • AI and Automation Platforms: In the course of delivering our Services, your business data may be processed through third-party AI platforms, workflow automation tools, and communication APIs. We select providers with appropriate security and privacy standards, but we are not responsible for their independent data practices.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

  • The duration of our ongoing relationship with you and the provision of Services.
  • Whether there is a legal obligation to retain the data (e.g., tax, accounting, or regulatory requirements).
  • Whether retention is advisable in light of our legal position (e.g., applicable statutes of limitations, litigation, or regulatory investigations).

When personal information is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement commercially reasonable technical, administrative, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

  • Strictly Necessary Cookies: Required for the operation of our Site, such as session management and security features.
  • Analytics Cookies: Used to understand how visitors interact with our Site, including pages visited, time spent, and navigation paths. We use analytics services such as Google Analytics to collect and analyze this data.
  • Functional Cookies: Used to remember your preferences and settings to enhance your experience.
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit functionality of the Site. Where required by law, we will obtain your consent before placing non-essential cookies.

7. Third-Party Services and Links

Our Site and Services may integrate with or contain links to third-party websites, platforms, and services, including but not limited to scheduling tools, payment processors, communication platforms, and AI service providers. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

8. Your Privacy Rights

8.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share your information.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: We do not sell your personal information. If this practice changes, we will provide a "Do Not Sell or Share My Personal Information" link on our Site.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at team@manyflow.io. We will verify your identity before processing your request and respond within 45 days as required by law.

8.2 European Economic Area, United Kingdom, and Switzerland Residents

If you are located in the EEA, UK, or Switzerland, you may have the following rights under the General Data Protection Regulation (GDPR) or equivalent legislation:

  • The right to access your personal data.
  • The right to rectification of inaccurate data.
  • The right to erasure ("right to be forgotten").
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.
  • The right to withdraw consent at any time, where processing is based on consent.

To exercise these rights, contact us at team@manyflow.io.

8.3 All Users

Regardless of your location, you may:

  • Opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
  • Request access to, correction of, or deletion of your personal information by emailing us.

9. AI-Specific Data Practices

As an AI automation agency, we want to be transparent about how data interacts with artificial intelligence systems:

  • Client Data Processing: When delivering AI solutions for our clients, we may process business data through third-party AI models and automation platforms. This data is used solely for the purpose of providing the contracted Services and is not used to train third-party AI models unless explicitly agreed upon.
  • Interactive Tools: Our Site may include AI-powered tools (such as industry assessment features) that process information you submit to generate personalized insights. Data submitted through these tools is used to deliver the requested output and may be stored for follow-up purposes.
  • Automated Processing: We may use automated systems to route inquiries, deliver communications, and provide recommendations. These systems do not make decisions with significant legal or similarly significant effects on individuals without human oversight.

10. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ. By using our Site or Services, you consent to the transfer of your information to the United States and other jurisdictions. We will take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where required by law, notify you via email or a prominent notice on our Site.

Your continued use of the Site or Services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: